In the following you will find some of our main service offerings. Each of our services are tailor-made to the needs and requirements of your respective organization. Please contact us for any enquiries or additional service requests.

E-commerce strategy and program

Since the COVID-19 pandemic cross-border e-commerce has grown exponentially every year. Customs is confronted with an explosive growth in imported small parcels. To ensure rapid release times of the many high-value and time-sensitive commercial shipments and at the same time properly control the large volumes of shipments to individuals, Customs has to apply the best practices contained in the WCO Framework of Standards on cross-border e-commerce such as the WCO Immediate Release Guidelines, de minimis thresholds, pre-arrival and paperless processing and risk-based selectivity. We will assist Customs in designing an overall e-commerce strategy and program from inception to implementation guidance.

GREEN CUSTOMS Strategy and PROGRAM

Climate change and the increased focus on environmental protection and sustainability is affecting the way Customs administrations have to operate today. Customs administrations have to reduce their carbon footprint and minimize their impact on the environment. At the same time Customs administrations in close cooperation with other government agencies have to increase their effectiveness and efficiency in enforcing prohibitions and restrictions. Minimal waiting times at ports, airports and borders, digitization and digitalization, pre-arrival and paperless processing and risk based selectivity are just some of the best practices which are the best practices to be applied.

We will assist Customs in designing an overall green Customs strategy and program from inception to implementation guidance.

customs Reform and Modernization Program

Your Customs administration want to embark on a reform and modernization path or implement new international best practice such as risk management, Authorized Economic Operator (AEO) program, pre-arrival processing (PAP) or coordinated border management (CBM)? We will assist you in this endeavour by designing an overall reform and modernization strategy and program from inception to implementation guidance. We have the experience to apply a step-by-step methodology and program management that ensures that your project delivers the expected results and that it affects change across the key dimensions of your institution, i.e. organization, people, processes and technology.

Health Check of customs Reform Programs

You are in the middle of a reform program and you want to know where you stand? Our Health Check service will assist you in obtaining accurate and reliable findings about the status of your program and whether your reform program is still on track and in line with international best practice. Our Health Check will help you making necessary corrections to your program before it is too late.

Diagnostic Studies

You want to evaluate your compliance with international best practice, to improve your release times, to increase revenue collection or to improve your detection levels? A thorough diagnosis is the best way to determine whether or not you need to take action and which action is required. Our detailed step-by-step situational analysis methodology will help you to identify and determine gaps between your current situation and international commitments you have made or want to make, such as implementation of the WCO Revised Kyoto Convention, SAFE Framework of Standards, the Data Model or the WTO Trade Facilitation Agreement.

Regulatory Amendments

You need to amend your relevant laws, rules and regulations to implement international conventions such as the Revised Kyoto Convention or the Trade Facilitation Agreement? We can assist your administration in this regulatory amendment process through a thorough gap analysis and drafting of relevant amendments to existing laws and regulations.

Regulatory Impact Assessments

You want to make sure that regulatory changes lead to the desired and expected outcomes? We will assist you through our regulatory impact assessment service that applies a 360° environmental scan to ensuring that you achieve the desired and avoid unwanted impacts and helping you to make necessary corrections to your amendments before it is too late.

Needs Assessments for Training and Capacity Building

Today’s border and trade environment is requiring significant change in expertise and mindset from your management and staff. Whether risk management, post-clearance audit, automation or e-commerce, just to name a few, all these developments have an impact on your existing and future workforce. We will assist your human resource management by assessing your training and capacity building needs. 

Training and Capacity Building

Based on our own or a third-party needs assessment for training and capacity building, we will help you prepare a short-, medium- and long term training and capacity building plan, identifying suitable resource persons and coordinating with other relevant capacity building and donor organizations, where required and applicable. We also offer training and capacity building on a wide range of topical issues and areas of expertise in the Customs, border management and trade facilitation domains.